I tried calling about updating my satellite TV service today, and it didn't go well, why does it have to be so difficult to deal with a big company?? This is basically how our conversation went...
me (happy, and being my usual chipper morning self): Hi, I'd like to get another receiver for my satellite
her (bitter about her job, and obviously doesn't speak englsh well at all): ok, you have receiver ID number
me (still chipper): no, I don't have a receiver, I'd like to get one.
her: ok, you need receiver first before service.
me (a little less chipper): ok but I already have service for one, I'd just like to get another one from you
her: ok, you must buy receiver, it costs $99
me (annoyed): ok, that's fine.
her: I need credit card number from you to pay
me (more annoyed): can't you just add it to my monthly bill that I already receive and I'll pay that way
her: no, you need credit card, you give me number
me (frustrated): I don't have a credit card
her: I can't give you receiver without credit card, you give me number
me (angry): I DON'T have a credit card, can I pay you a different way
her: no, you go to (names a large electronics store) and buy one, then you call back
me: fine (I hang up).
I don't understand this, I have satellite service, I pay my bill ontime every month, I want to upgrade my service, essentially paying you more, and you say no. Just because I don't have a credit card, I can't buy anything from you, so you'd rather I go to a different company, buy a product from them and then activate it with you? How does this make any sense at all?